Terms & Conditions


  1. Putting Our Arrangement in Place

1.1 In this Agreement, we are Designer Warehouse, and you are the person detailed on the Order Forms.

1.2 Our Agreement is made on the date we deduct payment from your credit card/Paypal the details of which you provided on the Order Form.

1.3 Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website or otherwise.

  1. Making Your choice and purchasing

2.1 Peruse our Website and select your chosen products.

2.2 Complete the online Order Form in full and follow the instructions detailed on the Website.

  1. What Happens Next

3.1 If your chosen products are in stock your order will be processed. We will deduct the price payable for your chosen products from your nominated credit card/Paypal and your chosen products will be dispatched to you.

3.2 We cannot cancel,modify or change your order once your order once has been placed as in most cases we dispatch same day

3.3 Should you not receive your chosen products within ten working days from despatch date, please contact us to let us know. The following process will take place

3.4  If we are unable to track and deliver the order within ten working days after you contact us we will credit you and request the item be returned

3.5 If you receive a duplicate order please contact us and we will arrange for the return

3.6 If you do not sign for the item or ask the carrier to leave the item in a safe place or with a neighbour. Designer Warehouse Ltd will not be liable for the loss or damage to the item

  1. Returns Policy

4.1. In all cases regardless of the item is faulty or you have changed your mind regarding your purchase please contact within 48 hours of receipt of the item by email to designerwarehouse1@gmail.com providing the details of why you are looking to return the product.

Please provide pictures with your email if the product is faulty.

4.2. We will respond to you within 48 hours from receipt of your email with the next steps

4.3 Our returns policy is as outlined in the returns policy section on our website

4.4 If there is a breach of our returns policy the return will not be accepted and no refund will be applied

4.5 The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.

4.6 No variation to this Agreement shall be binding unless agreed in writing by us.

4.7 Any typographical clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.

4.7 You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.

4.8 The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.

4.9 We do our utmost to provide high quality images of all of our products but occasionally they may not be a true representation of the item and colours may vary. If colour choice is important to you please get in touch before you place your order for assistance.

4.10 If you refuse the delivery for any reason the parcel will be returned to our warehouse any additional transport and tax and duty costs will be the responsibility of the customer.

  1. Import tax and Duty

5.1 If taxes and/or duties are payable on arrival of the goods at destination, these charges are payable by the customer directly to customs or the shipping company/agent. Designer Warehouse are not responsible for these charges as our shipment terms are (DAP excluding destination customs clearance which may be applicable in a small number of cases)

  1. Price of the Goods

6.1 The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing.

6.2 The prices are inclusive of any payable value added tax in the UK.

  1. Risk and Property

7.1 Any risk of damage to or loss of your chosen products shall pass to you on delivery of them.

7.2 Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.

  1. Force Majeure

We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control: –

8.1 Act of God explosion flood tempest fire or accident;

8.2 war or threat of war sabotage insurrection civil disturbance or requisition;

8.3 acts restrictions regulations by-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;

8.4 import or export regulations or embargoes

8.5 strikes lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party);

8.6 power failure or breakdown in machinery.

  1. General

9.1 If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.

9.2 The Contract shall be governed by the laws of England.

  1. Whole Agreement

The terms and conditions set out in this Agreement represents the entire Agreement.

Our terms and conditions including our delivery and return policies do not affect your statutory rights

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

UK office address

Designer Warehouse Ltd

33-39 High Street



MK42 7BT

This is our office address only no returns will be accepted at the above address. Please see our returns policy for full details